Privacy Policy
g777pro

Information We Collect

g777pro collects personal information from players at the point of account registration, during ongoing use of the Platform, and through the payment process. We are committed to collecting only the data that is necessary and proportionate to the purpose for which it is processed. The following table summarises the categories of personal data we collect and the primary source of each.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily provide any such information during a support interaction, it will be used solely to resolve the matter at hand and will not be retained beyond the resolution of that interaction unless legally required.

How We Use Your Data

g777pro processes your personal data only for clearly defined, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The following list sets out the primary purposes for which your data is processed, together with the legal basis for that processing.

• Account Registration and Management: To create and maintain your player account, verify your identity, and ensure the accuracy of your registration details. Legal basis: performance of a contract between you and g777pro.
• Payment Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts, and to process withdrawal requests to your verified payment method. Financial data is shared only with the relevant payment service provider for the purpose of executing the transaction. Legal basis: performance of a contract.
• KYC and Age Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity in accordance with our internal compliance standards. Legal basis: compliance with legal obligations and legitimate interests (prevention of underage gambling and fraud).
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email. Communications data including chat transcripts and email correspondence is retained for quality assurance and dispute resolution purposes. Legal basis: performance of a contract and legitimate interests.
• Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling behaviour, to enforce self-exclusion and deposit limit settings you have applied to your own account, and to contact you if our responsible gaming tools identify a potential concern. Legal basis: legitimate interests and compliance with responsible gaming obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats. This includes analysis of login patterns, payment transaction data, and IP address history. Legal basis: legitimate interests and compliance with legal obligations.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the functionality, performance, and user experience of the g777pro Platform. Legal basis: legitimate interests.
• Marketing Communications: To send you promotional offers, bonus notifications, and event announcements relevant to your use of the Platform, where you have not opted out of such communications. You may opt out at any time by contacting support or updating your notification preferences in your account settings. Legal basis: legitimate interests (for existing customers) or consent (where required).

Data Sharing & Disclosure

g777pro does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment Service Providers: Your financial data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and other payment processors solely for the purpose of executing deposit and withdrawal transactions. Each payment provider operates under its own privacy policy and data protection standards.
• Game Providers: When you play a game on the Platform, certain technical data (such as your session token, game stake, and game outcome) is transmitted to the relevant third-party game studio — including Pragmatic Play, Evolution Gaming, Ezugi, Spribe, and Microgaming — as necessary to operate the game. These providers do not receive your full identity data.
• Identity Verification Partners: Where we engage a third-party KYC service provider to assist with identity and age verification, your identity documents and supporting data may be processed by that provider on our behalf under a strict data processing agreement.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, courts, regulators, or other public authorities where we are legally required to do so — for example, in response to a valid court order, subpoena, or regulatory investigation. In such cases, we will disclose only the minimum data required to satisfy the legal obligation.
• Fraud and Security Partners: We may share limited technical data (such as IP addresses and device fingerprints) with specialist fraud prevention and cybersecurity service providers to protect the Platform and its players from fraudulent activity and account compromise.
• Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets involving g777pro, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy protections applicable to your data will be maintained.

All third parties with whom g777pro shares personal data are required to handle that data in a manner consistent with this Privacy Policy and to implement appropriate technical and organisational security measures. We do not authorise any third party to use your personal data for their own independent marketing or commercial purposes.

Cookies & Tracking Technologies

g777pro uses cookies and similar browser-based technologies to ensure the Platform functions correctly, to remember your session and preferences, and to gather anonymised performance data that helps us improve the user experience for players across Bangladesh.

g777pro does not use third-party advertising cookies or cross-site tracking technologies. You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the Platform. Disabling functional or analytics cookies will not affect your ability to play but may result in a reduced personalised experience.

Data Retention & Storage

g777pro retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines. Where legal or regulatory requirements mandate a longer retention period, the longer period takes precedence.

• Account Data (Active Accounts): Retained for the full duration of your active account relationship with g777pro, plus a minimum of 5 years following permanent account closure to satisfy record-keeping obligations.
• Financial Transaction Records: Deposit, withdrawal, and bonus transaction records are retained for a minimum of 7 years from the date of the transaction in accordance with financial record-keeping standards.
• KYC and Identity Verification Documents: Identity documents submitted for KYC verification are retained for 5 years from the date of account closure. Where a regulatory or legal investigation is in progress, documents are retained until the matter is fully resolved.
• Communications and Support Records: Live chat transcripts and email correspondence are retained for 2 years from the date of the communication unless they relate to an active dispute, in which case they are retained until the dispute is resolved and any subsequent appeals period has expired.
• Gaming Activity Logs: Detailed game history, bet logs, and session data are retained for 5 years from the date the activity was recorded.
• Technical and Analytics Data: Anonymised analytics data (which cannot be linked back to an individual player) may be retained indefinitely for the purpose of Platform performance analysis and improvement.

All personal data held by g777pro is stored on secure servers. Where data is no longer required and the applicable retention period has expired, it is securely deleted or anonymised so that it can no longer be associated with an identified individual. We review our data holdings periodically and proactively delete data that is no longer needed.

Your Privacy Rights

As a registered player on g777pro, you hold a number of rights in relation to your personal data. We are committed to respecting and facilitating the exercise of these rights. To submit any data rights request, please contact our support team via live chat or email at support@g777pro with the subject line "Data Rights Request". We aim to respond to all requests within 14 calendar days.

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how that data is being used. We will provide this information in a clear, readable format free of charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many data fields directly through your account settings. For corrections to identity data, please contact support with the relevant documentation.
• Right to Erasure ("Right to Be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent (where consent was the legal basis for processing). This right is subject to our legal obligations to retain certain data — for example, financial transaction records that must be kept for regulatory purposes cannot be deleted on request alone.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your personal data while a dispute about its accuracy or lawfulness is being resolved.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. Where you object to processing for direct marketing purposes, we will immediately cease using your data for that purpose without requiring you to provide a reason.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Security Measures

g777pro takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. No internet-based system can guarantee absolute security, but we maintain industry-standard protections across all layers of the Platform.

• SSL/TLS Encryption: All data transmitted between your device and the g777pro Platform is encrypted using SSL/TLS protocols. This applies to all pages of the website, including the login page, cashier, and account settings.
• Encrypted Data Storage: Sensitive data fields — including identity document images and payment account references — are stored in encrypted form. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within g777pro's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary for their specific role. All staff access is logged and audited.
• Brute-Force Protection: The Platform implements automatic account lockout after a defined number of consecutive failed login attempts. Suspicious login activity triggers an automatic alert to the account holder via SMS or email.
• Penetration Testing: g777pro conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities in the Platform's infrastructure.
• Data Breach Response: In the event of a personal data breach that poses a risk to players, g777pro will take immediate containment measures and notify affected players without undue delay, providing information about the nature of the breach and the steps being taken to address it.

While we maintain robust security measures, you also have a role to play in keeping your account secure. Use a strong, unique password for your g777pro account. Do not share your login credentials with anyone. Log out of your account when using a shared device. If you notice any unusual activity on your account, contact our support team immediately via live chat.

Changes to This Policy

g777pro reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the Platform. We will post the revised policy on this page with an updated effective date.

Where changes are material — meaning they significantly affect how we process your personal data or the rights available to you — we will notify registered players via email and an on-platform notification at least 7 days before the revised policy takes effect. Your continued use of g777pro after the effective date of any revision constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you have any questions or concerns about this policy or our data practices, please contact our support team at any time via live chat or by emailing support@g777pro. We are available 24 hours a day, 7 days a week, with email responses within 6 hours during standard hours.

This Privacy Policy was prepared in English and is governed by the principles applicable to the Bangladesh market. In the event of any dispute arising from the interpretation of this policy, the English-language version shall prevail. This policy was last reviewed and updated on 1 January 2026.